“As more businesses go mobile and develop apps to interact with their users, there’s an increased need to ensure remote IT support and high-quality customer service,” Kornelius Brunner, TeamViewer’s head of product management, said in a prepared statement.
This kit also allows a support team to see exactly what the user is viewing in real-time, provide live assistance or take control of the app. The SDK enables users who require assistance to tap on a help button that is integrated within the app to generate a support request and automatically notify the appropriate parties. “Real-time screen sharing of possibly any iOS and Android app helps to improve usability immensely.” “We have noticed an increased need for high-quality customer service directly within an app,” a TeamViewer spokesperson told MSPmentor. TeamViewer said its new SDK is compatible with Android, iOS 7 and iOS 8 and provides real-time screen sharing.
Tampa, Florida-based remote control software provider TeamViewer has released a software development kit (SDK) designed to allow mobile application developers to integrate remote support functionality into their apps.
0 kommentar(er)
